Learning objectives
- Understand Social Contextual Mapping as a means to see what and how to change
- Recognize four dimensions of social context as levers and understand tools to shift culture and sociology to enable change
- Social capital
- Social cohesion
- Social innovation
- Tribal behavior
- Understand “first who, then why” – why identity matters more than purpose in defining behavior
- How to identity tribes and informal social groups
- How to model the identity of individuals and groups
- How to predict behavior based upon identity
- How to analyze and model the social capital, social cohesion, and social innovation of the tribes in your workplace
- Tools, actions, behaviors and values to modify the sociology and culture in the workplace
- When to tighten social cohesion to drive change
- How to improve trust and social capital, versus how to undermine it
- How and when to use Kanban coaching tools such as STATIK, the Kanban Lens, the Kanban Litmus Test
- Identify the typical barriers and inertia blocking achievement of maturity levels 2, 3 and 4
- Learn to coach common objections such as “all our demand has a fixed delivery date,” and “all our demand is irrefutable”
- Learn when and how to implement the service delivery manage (SDM) and service request manager roles with Kanban
- How to negotiate implementation of Kanban with a broader group of stakeholders after completion of a STATIK workshop
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